Problems with mail for Greece?

[Jennifer Wallace]

Katerina Nikoltsou was one of the people who said they'd like some of the old photos I was clearing out. On 22 April I posted some to her, but this morning this was returned to me. I've just been to my local post office to ask why. There is nothing on the envelope to explain where it's been and why it's come back to me 3 weeks after posting. The member of the post office counter staff could not explain - he looked carefully at all the details: what postage had been paid, what was on the customs form, etc. He thought it had been rejected by the Greek postal service, but was not sure, and could not understand why.

I'm now waiting, waiting, waiting for an answer to my phone call to the department in the UK's Royal Mail department that I was told to ring to get an explanation. I've been on hold for 26 minutes ... 32 minutes later, I have no explanation, because I do not have my tracker number from the receipt I would have been given at the post office on the day I posted it! £3.50 down the drain?

Is anyone else having problems with mailing to Greece?

[Jennifer Wallace]

My next step will be to go back to the post office again - I  live only about 5 minutes walk away. I need to find out about the tracker number next.

[Ilya Semenenko-Basin]

I am very sorry. Probably, all that remains is to contact Katerina via the Internet and negotiate with her on ways to deliver the letter. If this had happened in Russia, I would have written a letter of complaint addressed to the head of the country's postal service.

[Predrag Petrovic]

If that particular piece of mail was rejected by Greek post, it would have official mark/stamp/s of the Greek post. So, most likely, you are ripped off, and most likely that piece of mail never left UK, actually, it is the victim of the UK Postal bureaucracy. With a good lawyer,  you can ask to be reimbursed for your postagemoney  , plus you need to ask for ``Non-material damage for suffering mental anguish``

With a good lawyer, it is possible. At the end, yes, Greek post has its own flows, but definitely in your case, it is the negligence of UK Postal system. If the piece is returned, it should bare the official sign, stamping, or anything to prove and/or explain why it is returned. Since UK postal system failed to produce that, you can sue them and have your money back.